RPI Series | Speed Up Digital Innovation with a More Informed Approach

The 21st-century consumer is putting significant pressure on brands to provide better product experiences. One way brands are meeting that challenge is by creating digital product and brand extensions. The brands that are doing this well today are enjoying the spoils – increased brand affinity & customer loyalty, competitive differentiation, and new revenue streams.

When exploring digital extensions, clients are often running to beat the competition to market or go head-to-head with a competitor disrupting their industry. In our experience, a structured and informed approach to product innovation means speeding time to market while also ensuring the end product will be positioned for sustainable growth. We sat down with Chris Cyr from Rosetta’s Marketing Strategy & Insights Practice to hear some specific ways to achieve sustainable product innovation as part of our Rapid Product Innovation (RPI) Series:

GC: What advice can you give product managers who are trying to find the best opportunities for growth via digital channels? Where should they start?

CC: A lot goes into designing and launching a successful product, and the starting point has to be a clear assessment of your customer – how are their needs being met today, what are their pain points, and where may there be opportunity for a new product to disrupt. Next, we layer on an understanding of our brand and products, and the competitive landscape, to build a business case for moving forward. Read More

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How Market Segmentation Is Making a Comeback

“Delivering a brand’s message based on each customer’s wants and needs – aka ‘mass personalization’ – is now more important than ever. The key to achieving this calls for pulling an old standby out of a marketer’s arsenal – segmentation.” – PM360

The idea of mass personalization is that a brand can combine technology and insight to create a hyper-relevant experience for every customer. The right message, at the right time, to the right person can maximize engagement and drive ROI.

Segmentation is the “engine” that drives a brand’s mass personalized effort – the framework that allows the brand to systematically identify, serve and measure their engagement with a customer. However, for this to work, organizations will need to improve the way they develop and implement segmentation. Read More

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Differentiating in the Era of Omni-Channel Retailing

Remember when “etailing” became the catchall phrase in talking about retailers starting to offer their products for sale online?  Or how “CRM” took center stage at the National Retail Foundation confabs in the late 90s and early 2000s, morphing then into E-CRM (electronic customer relationship management) and most recently S-CRM (yes, going social)? Now the latest one to take center stage is Omni-Channel Retailing – a confusing term at best.

The entire concept of omni-channel retailing actually started with retailers’ initial forays into eCommerce, back when the focus was on retail fundamentals: (1) enabling would-be purchasers to easily browse through and make selections from a representative and compelling merchandise assortment; (2) facilitating safe, fast and easy checkout; and (3) fulfilling those orders on a timely basis. All that was hard enough, but now online purchasers are demanding far more. Read More

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Rosetta Events: September 2012 Preview

September is a very exciting month for Rosetta! Our team will cover some serious ground, from Orlando this week, to San Luis Obispo at the end of the month. Here’s a summary of September events:

IBM Smarter Commerce Global Summit | Orlando, FL | September 5 – 7, 2012

The Rosetta and IBM partnership has spanned more than 12 years and our team is proud to be a Gold sponsor of this year’s Summit. This is the largest gathering of experts and peers within the Smarter Commerce community in place to discuss and discover new solutions to today’s most complex digital challenges. Rosetta has successfully completed over 100 commerce implementations and in fact, is the first agency in the world to become Smarter Commerce Certified.  Read More

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Directing the Digital Marketing Train Towards Integration Station


Some of you will remember the School House Rock videos from the 1970s and 1980s that helped students to better understand topics including grammar and government. One Public Service Announcement from that series was Conjunction Junction included the lines:

Hooking up two boxcars and making ‘em run right…
Milk and honey, bread and butter, peas and rice.

In 2012 this has become a perfect analogy for what needs to happen with many disjointed digital marketing ecosystems across large organizations – they need to find the “And, Or, and But” which aren’t everything but will “get you pretty far.”  In short, integration is the single most important consideration for digital marketers, and the message is coming from all directions.  Read More

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